Success story: Xplosiv Supplements

Xplosiv Supplements began as a small family business in 2011 and has grown to become one of the top sports supplement merchants in New Zealand. Their product range includes protein powders, weight loss assistance, pre-workouts, and general health supplements, serving a broad audience looking to achieve their health and fitness goals. Xplosiv has expanded to 24 stores across the country and a very successful online sales platform, which has established it as one of the fastest growing and most successful supplement businesses in New Zealand. With their strong online sales, use of social media, stores all over the country, and a knowledgeable contact-center, Xplosiv provides an amazing buyer experience.

Ease of Change

1. Quick and Smooth Transition 

Switching courier services was a big challenge for Xplosiv Supplements due to the size of their operations and the risks involved. As New Zealand’s largest and fastest-growing supplements retailer, they handle three to four tons of products daily. However, when New Zealand Couriers presented a clear, customised plan with a deep understanding of their business needs, the benefits became clear. The transition to New Zealand Couriers was impressively smooth and fast. Within just hours, Xplosiv successfully integrated their four websites with New Zealand Couriers’ systems, and orders flowed seamlessly. The positive feedback from customers highlighted the speed and reliability of the service. Reviews frequently used terms like “rapid”, “fast”, and “reliable” showing that switching to New Zealand Couriers was the right choice.

“To migrate across to New Zealand Couriers was really easy. Within a matter of hours, we’d integrated our four websites, and the orders were flowing through. It’s easy, and straight away we noticed in our customer feedback keywords such as ‘rapid,’ ‘fast,’ and ‘reliable,’ which told us that New Zealand Couriers was the right decision to make.”

2. Account Management and Support

New Zealand Couriers’ approach to client relationships is built on accountability and regular engagement, which marked a significant shift from Xplosiv’s experience with other courier companies. New Zealand Couriers was proactive from the get go. They scheduled regular meetings to review performance metrics, identify potential improvements, and listen to feedback. This ongoing conversation has been key in refining processes, from adjusting packaging sizes to optimising cost efficiency, which has enhanced overall operations and experience.

“What was refreshing about New Zealand Couriers was that they’re here every month, reviewing performance, looking at opportunities, and listening to us. A big change we’ve noticed is that New Zealand Couriers is interested in continuous improvement, everything from looking at our package sizes to ensuring that we’re getting the most value for money.”

eCommerce Advantage

1. Seamless eCommerce Solutions

New Zealand Couriers has played a key role in optimising Xplosiv’s complex eCommerce operations. The GoSweetSpot platform simplifies the integration of various online platforms, consolidating all shipping processes into a single, efficient system. This seamless setup has significantly reduced the workload on Xplosiv’s customer service team, enabling them to focus on business growth, enhancing customer engagement, and driving innovation.

“We’re somewhat a complex business. We operate a number of websites, and New Zealand Couriers provided us with a solution, GoSweetSpot, which takes all of the stress out of that integration. We have one single channel, and everything goes into it.”

2. Enhancing Customer Service

The advantages of partnering with New Zealand Couriers go beyond logistical efficiencies. New Zealand Couriers’ customer service representatives have lightened the load of complex delivery management for Xplosiv’s staff, allowing them to pursue new marketing strategies and customer acquisition. This strategic shift has not only improved operational workflows but also enhanced customer satisfaction through reliable and swift product deliveries.

“The key advantage of working with New Zealand Couriers is that they take the stress out of the delivery side of the business. Their customer service team is excellent, and they take the load off our customer service. This allows us to focus on other aspects of the business, like acquiring new customers and doing new exciting things.”

Looking forward to what’s next

The partnership between Xplosiv Supplements and New Zealand Couriers is an excellent example of how strategic collaborations can drive growth and success. Xplosiv is particularly excited about the innovations New Zealand Couriers will bring in the future that will keep them ahead in a highly competitive industry. The ongoing commitment to excellence from both sides ensures they will not only meet but exceed customer expectations.

To discover how New Zealand Couriers can help with your business needs and enhance operational efficiency, contact us today for tailored solutions designed for you.