Testing our Business-to-Business Delivery Network – September 2025 Results

Most New Zealand businesses are operating under considerable pressure, navigating a challenging trading environment alongside global factors impacting local operations. In this landscape, swift and accurate final-mile delivery is a vital point of difference, reducing supply chain delays while increasing supplier reliability and customer confidence.

New Zealand Couriers continues to improve our services for business customers and deliver a consistently high standard across the industry. These efforts are clearly reflected in the strong results from our independent network performance test in September 2025, conducted by certified market research professionals.

What was tested?

On 3 September 2025, an independent B2B Comparative Network Performance Test was conducted to compare the delivery capability of New Zealand Couriers and a key competitor. The objective of this testing was to monitor transit times for courier items and offer a base for comparison between two courier networks. Time of delivery was based on the tracking details provided on each company’s website.

• A total of 396 satchels were sent from a central Auckland address to identical business addresses across New Zealand.
• 198 satchels were sent through New Zealand Couriers and 198 through our competitor.

The receiving businesses were existing customers of our competitors.

What were the results of the test?

New Zealand Couriers’ overall delivery was faster by a statistically significant margin. On average, New Zealand Couriers delivered satchels to business addresses 2 hours and 8 minutes earlier (17.23%) than our competitor.

The data reveals a significant “early day advantage” for New Zealand Couriers’ customers:

• Faster Morning Delivery: New Zealand Couriers significantly outperformed our competitor early in the day, with 57% of items delivered by 9:30am compared to our competitor 33%.
• Midday Performance: By noon, New Zealand Couriers had delivered 83% of items, while our competitor lagged behind at 70%.
• End of Day 1: New Zealand Couriers achieved 98% of item delivery ‘next day‘ or sooner, while our competitor achieved 95%.
• Reliability: New Zealand Couriers had no satchels delivered beyond Day 2, whereas our competitor had items delayed until Day 3 or later.

Speed where it matters: Analysing the delivery gap

In the fast-paced B2B sector, the start of the business day is critical. The data reveals that New Zealand Couriers provides a significant “early day advantage”, ensuring your items arrive when they are needed most.

• Early day advantage is huge: By 8.30am, New Zealand Couriers are 81% ahead in cumulative deliveries. By 9.30am, they are still 71% ahead.

• The Midday Lead: Even as the gap began to narrow, we maintained an 18% lead by noon.

Overall, New Zealand Couriers established a significant lead in early cumulative deliveries – 81% faster than their competitor by 8.30am, 71% faster by 9.30am. The gap is 3% by end of day 1.

In today’s challenging trading environment, these results translate into a significant commercial edge. By getting more items into the hands of recipients earlier in the morning, our customers can optimize their supply chains, increase reliability, and stay ahead of the competition.

Conclusion

The September 2025 B2B Performance Test highlights the significant commercial edge provided by New Zealand Couriers. Our 17% faster average speed of delivery and the fact that we were 71% faster at hitting 9:30am offer a premium service proposition for business-to-business deliveries.

These results are even more impressive considering all deliveries were made to our competitor’s own customers. By choosing New Zealand Couriers, businesses and their recipients benefit from stronger market positioning and a more reliable supply chain.