Success story: Bean Machine

Brewing Success with Bean Machine and New Zealand Couriers

In the bustling world of coffee, speed and efficiency are paramount. Businesses must ensure that their products reach their customers fresh and fast. This is the story of how Bean Machine, a small but ambitious coffee business, leveraged the services of New Zealand Couriers to streamline their logistics and pave the way for growth.

Introduction to Bean Machine

The Bean Machine is a locally owned and operated company based in Whangarei, Northland. For over 20 years The Bean Machine has been dedicated to providing high-quality coffee machines to homes, workplaces and cafes throughout the Northland region. What began as a small venture with a dream of bringing the best”coffee to local enthusiasts quickly grew into a cornerstone for the community.

Owner, Lisa Edwards and her staff offer customers the flexibility to purchase or rent their top-of-the-line coffee machines, ensuring every customer can enjoy a perfect cup of coffee tailored to their needs. This customer-focused approach has allowed Lisa to build a loyal customer base that values the products’ superior quality and exceptional service. Bean Machine thrives with a commitment to excellence and a deep connection to the community, delivering unparalleled coffee experiences daily.

With a passion for high-quality coffee and a vision to deliver the best beans to coffee enthusiasts, Lisa knew logistics would play a crucial role in her business’s success. She needed a reliable courier service to ensure timely deliveries without compromising the quality of her products.

The Challenge

One of the biggest challenges for Bean Machine was ensuring that their consumables reached customers in optimal condition. While Bean Machine primarily sells high-quality coffee machines, ensuring that these machines and their essential accessories reach customers in pristine condition is paramount. Coffee machines are sophisticated equipment that requires careful handling and timely delivery. Any delay or mishandling could affect not only the functionality of the machines but also customer satisfaction and trust.

Additionally, as a new business owner, Lisa faced the added challenge of navigating the complexities of the logistics industry. She said, “As a new business owner and worker, I had very little knowledge of how to get our products from A to B.”

Discovering New Zealand Couriers

Lisa’s search for a reliable courier service led her to New Zealand Couriers. Lisa reflects on the beginning of the relationship during her challenges, “Thankfully, with the help of a fellow team member, we spent some time talking to a member of New Zealand Couriers, who set up an account for us and educated us on how to package and send items all over New Zealand and occasionally overseas.” After setting up an account and receiving valuable insights from the New Zealand Couriers team, Lisa decided to go with them.

1. Local Customer Service

Having a local branch of New Zealand Couriers proved to be a game-changer for Bean Machine. “The location of the Whangarei New Zealand Couriers branch is accessible and convenient,” Lisa says. “This makes my day very easy. They are close to town, have excellent parking, and great hours. The staff are always on hand to assist.”
The consistent professionalism and helpfulness of the New Zealand Couriers staff made a significant impact on Bean Machine’s operations. “The New Zealand Couriers staff were consistently patient, professional, informative, and helpful,” Lisa shares. “Having the same staff available makes a difference as they come to know our business. They understand who we are as a local provider.”

2. Building a Strong Business Relationship

The relationship between Bean Machine and New Zealand Couriers goes beyond mere transactions, highlighting convenience, cost-effectiveness, and genuine support. “We chose New Zealand Couriers over other options due to the location, their exceptional prices, supportive nature, and excellent solutions to our problem resolution,” Lisa notes. This commitment to service is reflected in the everyday interactions with the courier team. “I enjoy that it doesn’t matter when or how often I call into our branch. The staff is always professional, helpful, friendly, and genuinely interested in how we are doing,” she emphasises.

3. Speed of Delivery and Business Growth

One of the key features that stood out for Lisa was the prompt notification system. “We needed prompt notification that our consumables were at the New Zealand Couriers depot as some products have a limited shelf life,” she explains. “This was achieved with a text message early in the day saying our package was ready to pick up. This, for us, is important. It means we can supply and fulfil our customer’s orders on the same day.”

Through the efficient delivery services provided by New Zealand Couriers, Bean Machine has offered same-day services to their clients and customers, significantly boosting customer satisfaction and retention. “Because of the speed of delivery despite the Brynderwyns being closed, we can offer same-day service to our clients and customers. As a new business, we have kept our existing customers and demand for consumables has grown by 20%,” Lisa highlights. This efficiency supports their current operations and fuels their future aspirations.

Future Aspirations

Bean Machine is a small business with big dreams. “We are a small business with the opportunity to grow within our city/region. We aim to do this over the next few years, and with New Zealand Couriers, it will be a breeze,” Lisa affirms.

The successful partnership between Bean Machine and New Zealand Couriers is a testament to the importance of reliable logistics in business. With the right partner, like New Zealand Couriers, you can ensure timely deliveries, maintain product quality, and build strong relationships that drive your business forward. Here are Lisa’s words of appreciation for New Zealand Couriers: “Keep up the good work. Many thanks for your service.”

Ready to take your business to the next level? Discover the benefits of partnering with New Zealand Couriers today and experience the difference in service and support.