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The rise in online retail is leading to a marked increase in home deliveries, and with eCommerce continuing to grow, customer expectations remain high. Significant events such as Mother’s Day, Black Friday, and Christmas drive substantial online sales. Our research shows these events see significantly higher consumer spending compared to many others, emphasizing their importance in the retail calendar and their impact on eCommerce operations.
New Zealand Couriers is dedicated to enhancing its services to support online purchases during these peak periods. We are committed to maintaining the superior quality of our service and setting industry standards. This commitment is evident in the exceptional results from our 2024 network pressure tests, conducted in partnership with Mobius Research & Strategy. As we continue to adapt to the growing demands of online retail, our focus is on delivering outstanding service and reliability.
What was tested?
Overall in 2024, a total of 1198 parcels were sent from Auckland to identical residential addresses around New Zealand. 599 parcels through New Zealand Couriers and 599 parcels through NZ Post. The deliveries were tracked with the following results.
What were the results of the test?
New Zealand Couriers delivered 94% of the parcels the next day and 97% within two days, while NZ Post delivered 50% of the parcels the next day and 85% within two days.
On average, New Zealand Couriers delivered parcels to residential addresses 26 hours and 58 minutes earlier than NZ Post.
- N=599 ‘overnight’ courier were sent through each network – with one item from each company (New Zealand Couriers and New Zealand Post) being sent to individual recipient’s addresses. This provides a margin of error (for reporting purposes) of +/- 4% at the 95% confidence level.
- Delivery durations were calculated based on the ‘track and trace’ details provided on each company’s website, and
- Delivery duration was calculated to be from 12.01am on the day after the items were inserted into each network at their main branch – and 8.30am, and the actual day and time of delivery of the item to the recipient.
Get the Full Report
Download the full PDF report for our Network Pressure Test – 2024 Full Year Results to see how our network performed.
From January 2020 onwards, 12 Network Performance Tests have been done during the busiest seasons for the industry. New Zealand Couriers focuses on ensuring that the best service possible is offered to customers especially through peak shopping seasons.
Ecommerce shopping increased significantly during this time and all couriers networks were under pressure.
On average, New Zealand Couriers, delivered parcels to residential addresses 64% faster than NZ Post.
May 8th: During the Mother’s Day period, New Zealand Couriers delivered on average 17 hours and 23 minutes earlier than NZ Post, which was 57% faster.
December 2nd: On the Black Friday/Cyber Monday season, New Zealand Couriers delivered 29 hours and 21 minutes earlier than NZ Post, which was 65% faster.
December 18th: During Christmas, on average New Zealand Couriers were 71% quicker delivering 36 hours and 12 minutes earlier than NZ Post did.
Next day delivery %
Within 2 Day Delivery %
Conclusion
In conclusion, the 2024 Full Year Network Pressure Test highlights New Zealand Couriers’ exceptional performance in residential deliveries during peak periods. New Zealand Couriers has consistently outperformed its competitor – NZ Post, by delivering significantly faster during critical shopping periods such as Mother’s Day, Black Friday, and Christmas.
These results not only showcase the efficiency of New Zealand Couriers’ network during peak times but also reflect the company’s commitment to delivering superior service. This dedication is crucial for maintaining customer satisfaction and trust, particularly when expectations are at their highest. New Zealand Couriers continues to focus on optimising their services to ensure reliability and speed, playing a pivotal role in the transport and logistics sector.
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